TERMS & CONDITIONS
These terms and conditions shall be amended from time to time, as they apply to all our services directly or indirectly that are made available online or in publications, through any device, by email or by telephone. By accessing, browsing, and using our website or any of our applications through whatever platform and/or by completing a reservation and required payments. By doing so, you acknowledge to have read and understood these Terms and Conditions, agreeing, and accepting as set out below.
WEB COMMUNICATIONS
We request that you do not send us any confidential information or messages by internet or email of any type, including but not limited to, transaction instructions that include credit cards, wire transfers, routing, banking, or any other confidential information. Customers that choose to send information via internet or emails that contain private and/or personal information do so entirely at their own risk.
RESERVATIONS and BOOKINGS
All reservations must be guaranteed by a valid credit card at time of booking. The following deposit schedule will be required based on your entire stay.
- Deposit of 50% is required for reservations booked online more than 30 days in advance.
- Final payment or bookings made within 30 days prior to the anticipated arrival date are paid in full.
These payments will automatically debit the credit card. No booking shall be treated as confirmed until deposits/payments described in this paragraph have been provided and a final booking has been issued.
Rates are subject to applicable taxes.
RESERVATIONS/RENTALS
Primary Guest shall make their reservations in good faith for use only by you, your invited guests and/or others on whose behalf that you are authorized to act, and not for any other purposes, including but not limited to reselling, assigning, or posting on third party websites, or making speculative, false, or fraudulent reservations, or any reservations in anticipation for third party use. We reserve the right to in our sole discretion for any reasons to modify or cancel any reservations, including but not limited to, where it appears that a customer has engaged in fraudulent, inappropriate activity or under other circumstances where it appears that the reservation contains or resulted from a mistake or error, even if such mistake or error is ours.
To contest the cancellation of a booking or freezing/closure of an account, please contact management at Blue Spruce Resort.
CHECK-IN/ CHECK-OUT REQUIREMENTS
In the interest of fraud prevention and resort security, at the time of check-in, guests may be required to confirm their identity by providing their booking reference, identity byway of identification card/driver’s license, and a valid credit card. The above information may be requested for each member of your party over the age of 18. We do, however, reserve the right to refuse entry to persons who cannot provide the criteria listed above. Unless otherwise stated on the booking confirmation, guests may check-in at any time after 4:00 pm on the scheduled day of arrival. All rooms that have been prepaid at the time of booking will be held until 11:59 pm on the scheduled day of arrival unless otherwise agreed upon directly with resort management. On the day of departure, all guests are to vacate their rooms by 10:00 am (unless a later departure is agreed upon at the time of your booking). Late check-out after this time can be requested, subject to availability, and will be charged at the discretion of resort management. Rooms are subject to maximum occupancy rules set by Blue Spruce Resort. Please contact Blue Spruce Resort management if you have additional questions about maximum occupancy rules.
DAMAGES
Blue Spruce Resort reserves the right, and you hereby authorize us to charge your credit card, for any damages incurred to your cottage, studio, and/or suite and surrounding property during your stay (including without limitation to specialized cleaning charges if required) or for any items that are missing upon your departure.
BEHAVIOUR
Guests must conduct themselves appropriately and respect the property of Blue Spruce Resort, its employees, other guests, and the health and safety of others. No guests shall use discriminatory, harassing, abusive or insulting language or gestures or make excessive noise or disrupt the comfort and enjoyment of other guests, the operations, or cause offence to other guests or members of our staff. In the event a guest behaves inappropriately, we reserve the right to refuse accommodation and remove you and members of your party from the resort if, in our reasonable opinion, we shall have no obligation to refund you for lost accommodation and any other loss or expense incurred.
SMOKING
Guests are not permitted to smoke, including vaping, or smoking/vaping any substance, in any resort units and/or buildings. Blue Spruce Resort reserves the right to charge a $1000 cleaning fee if it is determined that there has been smoking/vaping within a unit(s).
SERVICE ANIMALS
We welcome animals of service in all parts of our resort that are open to the public. Service animal documentation is required. All damages incurred to the units or property will be charged to the guest accordingly. The guest acknowledges that a $35/night pet fee will be required at the time of booking. The service animals are bound by the same Terms and Conditions and set in the Behaviour item.
PETS
We currently have a no pet policy in place, excluding service animals.
WATER ACTIVITIES EQUIPMENT
Although all non-motorized water equipment is of complimentary use for our guests. Including the required “Personal Floatation Devices” (PFD’s /Life Jackets). We do recommend that guests consider providing their own PFD to insure proper fit and size for the intended user.
WEBSITE INFORMATION
All reasonable efforts have been taken to ensure the accuracy of information on the resort website. Information provided on the resort website will be amended from time to time without notice.
DISCLAIMER AND LIMITATION OF LIABILITY AND WAIVER
We have provided you the Site and the Application in the condition of “As Is” and “As Available” for your use at your own risk basis without representations or warranties of any kind, either express, implied or statutory. To the extent permissible pursuant to applicable laws, on behalf of the Indemnified Parties, we expressly disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, design, accuracy, capability, sufficiency, suitability, capacity, completeness, availability or compatibility, or arising from course of dealing or course of performance. We expressly exclude, and you hereby waive any liability on the part of the Indemnified Parties for any special, indirect, direct, incidental, consequential or punitive damages or any other damages whatsoever, including but not limited to loss of profits, data, income, revenue, business, contracts, savings or anticipated savings, goodwill or cost of cover, or wasted management, business, personal or office time, arising out of or relating to the Site, the Application or the Content, and whether caused in whole or in part by negligence, acts of god, telecommunications failure, theft, destruction or any other reason.
RELEASE of ACTIVITIES
The term “activities” includes but is not limited to the use of resort equipment and all outdoor activities relating to all water sports, boating, canoeing, kayaking, fishing, swimming, water trampoline, beach area, personal flotation devices (life jackets), all areas of walking, hiking, children’s playground, sports courts, tobogganing, skating, ice hockey, ice fishing, cross-country skiing, snowshoeing, and all other outdoor activities offered by this Resort for this release.
That all guests understand that the activities made available by and at this resort may be considered inherently dangerous and may cause serious injuries or death including damage to personal property. The understanding that these risks, dangers, and/or injuries may be due to inclement weather, slipping, falling, carelessness, horseplay, inadequate or defective equipment, and all other circumstances inherent to recreational activities.
That all guests on behalf of themselves and those to whom they are responsible for under their booking and take full responsibility and waive any claims of personal injury, death, or damage to personal property associated with use of the Resort and all the activities available. In doing so, you (the guest)/we hereby Waive and Release, indemnify, hold harmless, and forever discharge Maxion Blue Spruce Resort Limited Partnership and its agents, employees, officers, directors, and affiliates of all claims, relating to injury, death and or losses of every kind and nature, whether known or unknown.
FORCE MAJEURE
The Resort accepts no liability of any compensation where the performance and obligations is prevented, affected directly or indirectly as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
PARKING
The resort offers on-site parking for guests. Vehicles, trailers, off-road vehicles, boats, snowmobiles, and their contents are left at the owner’s/guest’s own risk. We do not accept responsibility for loss or damage, however caused.
CANCELLATION POLICY
We understand that circumstances can sometimes change, and it can be difficult to commit to advanced bookings. Due to the nature of the resort industry, the following cancellation policy applies:
Cancellations made prior to 90 days from the arrival date are permitted without penalty.
Cancellations made between the 89th day and the expected arrival date will receive a 75% refund relevant for the nights the resort was able to rebook your space. No refund is available for the nights that were not rebooked.
Please note that once guest’s check-in for their reservation, if a guest decides to shorten their stay for any reason, refunds will not be available.